FAQs

We understand the excitement of receiving your precious jewelry. Standard shipping takes 3-5 business days within the continental US, with all items carefully packaged in luxury presentation boxes. Express shipping (1-2 business days) and overnight options are available for special occasions. International shipping typically takes 7-14 business days, depending on customs processing.

Yes! We provide complimentary standard shipping on all orders over $200 within the United States, reflecting our commitment to exceptional service. For orders under $200, standard shipping is $12.99, which includes insurance and signature confirmation for your peace of mind.

Absolutely! Every jewelry order receives premium tracking service. Once your order ships, you'll receive detailed tracking information via email and SMS. You can also access real-time updates through your customer account, ensuring you know exactly when your treasures will arrive.

Each piece is meticulously packaged with premium protective materials, but if your jewelry arrives damaged, please contact our customer care team within 48 hours. We'll immediately arrange for a replacement or full refund, including expedited shipping at no cost to you. Your satisfaction is our priority.

We offer a generous 30-day return policy for all fine jewelry in original condition. Items must be unworn, undamaged, and returned in original packaging with certificates. Custom, engraved, or personalized pieces cannot be returned unless there's a manufacturing defect. We stand behind our craftsmanship.

Simply log into your account and navigate to "Order History" to initiate a return request. Our customer service specialists are also available to assist you personally. We'll provide a prepaid, insured return label and detailed instructions to ensure your jewelry's safe return.

Yes, we offer complimentary exchanges for different sizes or styles within 30 days of purchase. The original item must be in pristine condition. We'll cover all shipping costs for the exchange, ensuring a seamless experience as you find your perfect piece.

Every diamond 0.30 carats and above comes with certification from prestigious gemological institutes including GIA, AGS, or SSEF. All our diamonds are ethically sourced and conflict-free, adhering to the Kimberley Process. We provide detailed certificates with each purchase, ensuring transparency and quality.

We exclusively use the finest precious metals: 14k and 18k gold (available in yellow, white, and rose), platinum 950, and sterling silver 925. All metals are nickel-free, hypoallergenic, and sourced from certified refineries. Each piece undergoes rigorous quality testing to ensure lasting beauty.

We offer complimentary professional ring sizers delivered to your door, or you can visit any certified jeweler for expert sizing. Our website also features a downloadable ring sizer guide. For engagement rings, we provide complimentary resizing within 60 days of purchase.

Absolutely! Our master craftspeople specialize in creating one-of-a-kind pieces, from custom engagement rings to family heirloom redesigns. Our design consultation process includes 3D modeling and approval stages. Custom commissions typically require 4-8 weeks, depending on complexity and gemstone sourcing.

Store each piece separately in soft pouches or lined jewelry boxes to prevent scratching. Clean regularly with our complimentary jewelry cleaning cloth, and avoid exposure to chemicals, perfumes, and harsh detergents. We recommend annual professional cleaning and inspection to maintain optimal brilliance and security.

Our full-service jewelry atelier offers comprehensive services including professional cleaning, repairs, resizing, stone replacement, and vintage restoration. We also provide appraisal services for insurance purposes. All services are performed by certified jewelers using traditional techniques and modern precision tools.

Every piece includes our comprehensive 2-year warranty covering manufacturing defects, including setting security, clasp functionality, and workmanship. This includes complimentary repair or replacement for qualifying issues. We also offer extended warranty programs for additional peace of mind on significant investments.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and bank wire transfers for high-value purchases. We also partner with premium financing providers including Affirm and PayPal Credit for qualified customers seeking flexible payment options.

Your security is paramount. We utilize enterprise-level SSL encryption and maintain PCI DSS Level 1 compliance. All payment processing occurs through secure, bank-level gateways, and your information is never stored on our servers. We also offer secure vault storage for repeat customers' convenience.

Yes, we partner with premium financing providers to offer flexible payment plans with rates as low as 0% APR for qualified customers. Options include 6, 12, 18, and 24-month terms. Our financing specialists can also arrange custom payment plans for significant investments like engagement rings and luxury timepieces.