Terms of Use

Terms of Use

Last Updated: Jan 2025

Agreement to Terms

By accessing and using the Gem Jewelry website ("Website"), mobile application, or services, you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use our Website or services.

About Gem Jewelry

Gem Jewelry is a luxury jewelry retailer specializing in fine diamonds, gemstones, engagement rings, wedding bands, and custom jewelry pieces. We are committed to providing exceptional quality products and outstanding customer service.

Acceptance of Terms

These Terms constitute a legally binding agreement between you and Gem Jewelry. By using our Website, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.

Use of Website

Permitted Uses

You may use our Website for:

  • Browsing and purchasing jewelry products
  • Creating and managing your account
  • Accessing educational content about jewelry
  • Contacting customer service
  • Participating in promotional activities

Prohibited Uses

You may not use our Website for:

  • Any unlawful purpose or activity
  • Transmitting viruses, malware, or harmful code
  • Attempting to gain unauthorized access to our systems
  • Copying, reproducing, or distributing our content without permission
  • Impersonating another person or entity
  • Interfering with other users' experience
  • Collecting personal information from other users
  • Using automated systems to access our Website (bots, scrapers, etc.)

Account Registration

Account Creation

To make purchases and access certain features, you may need to create an account. You must provide accurate, complete, and current information during registration.

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your account information remains accurate and up-to-date

Product Information and Pricing

Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free.

Pricing and Availability

  • All prices are subject to change without notice
  • Prices are displayed in USD unless otherwise specified
  • Product availability is subject to current inventory
  • We reserve the right to limit quantities and discontinue products

Gemstone and Diamond Grading

All gemstone and diamond grading information is provided based on certificates from recognized gemological institutions. Grading standards may vary between institutions.

Orders and Purchases

Order Acceptance

All orders are subject to acceptance by Gem Jewelry. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product unavailability
  • Pricing errors
  • Credit verification issues
  • Suspected fraudulent activity

Payment Terms

  • Payment is due at the time of order
  • We accept major credit cards, debit cards, and other approved payment methods
  • All transactions are processed through secure payment systems
  • Financing options may be available subject to credit approval

Custom Jewelry Orders

  • Custom jewelry orders require additional terms and conditions
  • Design approval and deposits may be required
  • Custom orders may have extended delivery times
  • Custom jewelry may not be eligible for return or exchange

Shipping and Delivery

Shipping Policies

  • Shipping costs and delivery times vary by location and method
  • Risk of loss transfers to you upon delivery
  • Signature confirmation may be required for high-value items
  • Insurance coverage is included for qualifying orders

International Shipping

  • International orders may be subject to customs duties and taxes
  • Customers are responsible for all applicable import fees
  • Delivery times may vary due to customs processing

Returns and Exchanges

Return Policy

  • Returns must be initiated within 30 days of delivery
  • Items must be in original condition with all original packaging
  • Custom jewelry and personalized items are not eligible for return
  • Return shipping costs may apply

Exchange Policy

  • Exchanges are subject to product availability
  • Size exchanges may be available for qualifying items
  • Exchanges must be requested within the return period

Warranty and Repairs

  • Products are covered by manufacturer warranties where applicable
  • Repair services are available for qualifying items
  • Warranty terms vary by product and manufacturer

Intellectual Property Rights

Our Content

All content on our Website, including but not limited to text, images, logos, designs, and software, is owned by Gem Jewelry or our licensors and is protected by copyright, trademark, and other intellectual property laws.

User Content

By submitting content to our Website (reviews, comments, images), you grant us a non-exclusive, royalty-free license to use, modify, and display such content for business purposes.

Trademark Rights

"Gem Jewelry" and related marks are trademarks of our company. You may not use our trademarks without prior written consent.

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information.

Disclaimers and Limitations

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

Limitation of Liability

IN NO EVENT SHALL GEM JEWELRY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR WEBSITE OR SERVICES.

Maximum Liability

Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid for the specific product or service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Gem Jewelry, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our Website or violation of these Terms.

Dispute Resolution

Governing Law

These terms are governed by the laws of New York State without regard to conflict of law principles.

Arbitration

Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration rather than in court, except for small claims court matters.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our services constitutes acceptance of the modified Terms.

Termination

We may terminate or suspend your access to our Website and services at any time, with or without cause, with or without notice.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Contact Information

If you have questions about these Terms of Use, please contact us:

Gem Jewelry
Email: [email protected]
Phone: +1
Address: 70 Washington Square South, New York, NY 10012, United States

For legal inquiries, please include "Terms of Use" in the subject line of your email.

Additional Terms

Age Restrictions

Our services are intended for users who are at least 18 years old. Minors may only use our services with parental consent and supervision.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, or government actions.

These Terms of Use are effective as of the date listed above and supersede any previous versions.